Help Desk Services
Taking away the hassle
As organisations grow, so too do the volumes of supply related problems, issues and questions. All too often these clog up operations, sucking huge amounts of valuable time into low value activity. Our help desk services take the majority of this pain away, and provide you with valuable management information that enhances supplier management capability.
Help Desk
Our Help Desk is available at any time required to suit our clients. Many of our High Street restaurant clients for example require our desk to be open at 0700. Its aim is to handle, monitor and resolve all supply issues and queries for multi-site operators. It does this by:
- Logging all in-bound calls from branches
- Answering all questions and queries regarding the supply chain
- Managing all issues and problems through to resolution, or in the case of it being impossible to resolve to escalate to the appropriate person within the client
- Classifying and reporting back on supplier issues to our client together with action taken to mitigate future similar events
- Providing one-off sourcing support as required
The help-desk is manned by a dedicated person and is answered as if it is the client’s own Help Desk. To the branches it is seen as an internal resource. As the person responsible does not change week to week branches get to know their helpdesk person, and they become a valuable resource to the organisation.
Why use Prestige Purchasing Help Desk Services?
- It gives you a single point of contact for all supply issues and queries
- All issues are logged, monitored, and managed to point of resolution
- It removes hassle, enabling all management to focus on the customer
- It gives invaluable information to enhance vendor management
Case study
Read how Maria Kelly solved itsu’s problems through the Help Desk.